Onward
How did you keep the key person who knew everything?
The business I'm buying runs on one dispatcher who has been there twenty years. Beyond a stay bonus, what helped people keep someone like that through the change?
After the close
Transition, keeping the team and customers, the first year.
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What should I do in my first month after closing?
We close in a few weeks. I've read the advice about not changing anything for 90 days. What did you actually do in the first month that you were glad you did?
Meet every employee one on one in the first two weeks and ask the same three questions: what works, what's broken, and what they're worried about. Write the answers down. Change nothing yet.
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